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• Q: On May 25, we bought a living room set from El Dorado Furniture for $3,553.49. It consisted of a leather sofa, two end tables, a coffee table, a wooden bench and two matching leather chairs.

On delivery June 2, the sofa and one of the chairs arrived damaged. The delivery men took them back. Days later, the sofa was delivered once more, but, again, was damaged.


The following week, the sofa arrived again with no damages, but we were told the chair wouldn’t be in till the end of August.

I asked that they come pick up the other chair and have $815.34, the amount of the two chairs, credited to my account. They said no but offered a loaner chair from the showroom until mine was ready.

All I want is my money back.

Can Action Line help?

Rafael and Caridad Rodriguez,

Miami
• A: You’re being credited $831.63, a little more than you asked for, according to Miguel Delgado, El Dorado’s general manager in Kendall.